Utilities Department

We Are Here To Help

Washington City understands the impact that COVID-19 is having on its residents and businesses. Although city offices are closed to public access, business hours are still M-F 8:00am - 5:00pm. Please visit WashingtonCity.org/utilities to access online services. Xpress Bill Pay is an online bill pay service that is used by Washington City as well as several other Utah communities. It is a separate company and not owned or managed by Washington City nor any of the other communities that use their services. With the advent of the Covid-19 pandemic and the closure of many of the different city offices across the state, this has put an unusually high demand on the online services provided by Xpress Bill Pay. Because of this demand many of you who may use Xpress Bill Pay for payment of your utility bill may be experiencing outages or longer than usual delays. We at Washington City apologize for any inconvenience or frustrations that this may be causing you. Please be patient with them as we also are trying to be. Payments can be made in the payment drop box at City Hall, online, or by phone. The phones are very busy right now so please be patient and leave a message if your call is directed to voicemail. In an effort to reduce the financial and emotional stress to our residents and businesses during the COVID-19 Pandemic, Washington City has suspended all late fees and penalties. Additional options are available if you have been impacted financially as a result of COVID-19 and are unable to make your payment in full. Please contact the utility office at utility@washingtoncity.org or 435-656-6305 for more information on payment options or if you have any questions.

Utilities Department

  WashingtonCity.org/utilities